Terms of Service

Effective Date: [16/11/2025]

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS OF USE & SALE (THESE "TERMS") BEFORE ACCESSING, USING, OR PLACING AN ORDER ON ALDEN VOSS’S WEBSITE OR SERVICES.

THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

The use of our website, AldenVoss.com, and any products or services offered through this site (collectively, the "Services"), owned and maintained by Alden Voss ("Alden Voss," "we," "our," "us"), are governed by these Terms. By accessing, using, or placing an order through the Services, you agree to the terms and conditions set forth herein. If you do not agree to these Terms in their entirety, you are not authorized to use the Services.

THIS IS A BINDING AGREEMENT. These Terms form a legally binding agreement (the "Agreement") between you ("You") and Alden Voss.

 

SECTION 1 – ELIGIBILITY AND WEBSITE USE

 

1.1 Eligibility: The Services are intended for use by adults. By using the Services, you affirm that you are at least 18 years old or the legal age of majority in your jurisdiction (whichever is greater), have the legal capacity to enter into a binding contract, and agree to this Agreement.

1.2 Scope of Agreement: This Agreement governs your access to and use of the Services and, as applicable, your use of the products offered or available through the Services (Digital Products and Physical Books).

 

SECTION 2 – ORDER PLACEMENT AND ACCEPTANCE

 

2.1 Order Acceptance: When you place an order, payment must be received by us before your order is officially accepted. We may cancel or limit an order at any time after it has been placed if required information is missing or inaccurate, or due to product unavailability.

2.2 Product Availability and Pricing: All items are subject to availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction at our sole discretion. All advertised prices are in U.S. Dollars unless otherwise specified.

 

SECTION 3 – DIGITAL AND PHYSICAL PRODUCTS

 

 

3.1 Digital Products and Access

 

All Digital Products (e.g., eBooks, Audiobooks) are delivered via the email address provided at checkout. Delivery is considered complete once the digital access information or download link has been sent to your email, regardless of whether it is opened or downloaded.

 

3.2 Physical Product Delivery and Risk of Loss

 

For physical books (e.g., Hardcovers), applicable shipping and handling fees will be added at checkout. Risk of loss and title for physical items pass to you upon our delivery to the carrier (i.e., when the dropshipper hands it to the postal service).

 

3.3 International Orders

 

International customers are solely responsible for any customs duties, import taxes, or fees imposed by their respective country upon delivery.

 

SECTION 4 – REFUNDS AND RETURNS

 

 

4.1 Digital Products

 

Generally, all sales of Digital Products are final. Refunds are not typically provided once access to the content has been granted. Exceptions may be considered in extraordinary circumstances under our 30-Day Effort-Based Refund Policy, which requires proof of consistent use and completion of the content, as detailed in our separate Refund Policy document.

 

4.2 Physical Books

 

Refunds for physical books must be requested within thirty (30) days of purchase. The book must be returned in like-new, resellable condition. The customer is responsible for return shipping costs unless the book was defective or an error was made by us. Full details are available in our Refund Policy.

 

SECTION 5 – INTELLECTUAL PROPERTY AND LICENSING

 

5.1 Ownership: All content, ebooks, frameworks, concepts, design elements, text material, logos, and digital materials on the Services are the proprietary property of Alden Voss and are protected by international copyright, trademark, and other intellectual property laws.

5.2 License: Upon purchase, you are granted a personal, non-transferable, non-commercial license to access and use the purchased content for your own use only.

5.3 Prohibited Conduct: You may not reproduce, redistribute, resell, sublicense, upload, display, or share any part of the purchased product or Services without express written permission from Alden Voss. The use of our trademarks or logos without express written consent is strictly prohibited.

 

SECTION 6 – ACCOUNT SECURITY AND USER CONDUCT

 

6.1 Account Responsibility: If the Services require you to create an account, you warrant that all information you provide is truthful and accurate. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

6.2 Prohibited Conduct: You agree not to use or attempt to use the Services in any unlawful manner, including but not limited to:

  • Reselling, sharing, or sublicensing our products.

  • Using automated tools (bots, scrapers) to access the Site.

  • Impersonating another person or entity.

  • Attempting unauthorized access to the Site or our systems.

 

SECTION 7 – DISCLAIMERS OF WARRANTIES

 

EXCEPT WHERE PROHIBITED BY LAW:

THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE MAKE NO WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE.

ALL CONTENT IS PROVIDED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. WE DO NOT GUARANTEE SPECIFIC OUTCOMES OR RESULTS FROM READING OUR BOOKS. THE CONTENT SHOULD NOT BE CONSIDERED AS PROFESSIONAL ADVICE (LEGAL, FINANCIAL, MEDICAL, OR OTHERWISE).

 

SECTION 8 – LIMITATIONS OF LIABILITIES

 

EXCEPT WHERE PROHIBITED BY LAW:

IN NO EVENT SHALL ALDEN VOSS OR ANY OF ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES arising from or related to this Agreement, your use of the Services, or any products, regardless of whether we have had notice of the possibility of such damages.

IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE that gave rise to the claim, or ONE HUNDRED DOLLARS ($100), whichever is greater.

 

SECTION 9 – DISPUTE RESOLUTION AND INDEMNIFICATION

 

9.1 Dispute Resolution: If you have a complaint or dispute, you agree to first contact us at the email address provided below to attempt to resolve the matter informally.

9.2 Indemnification: You agree to defend, indemnify, and hold harmless Alden Voss, its employees, and agents from and against any and all claims, actions, liabilities, damages, expenses, and costs arising out of or related to: your use or misuse of the Services or products, your breach of these Terms, or your violation of any law or the rights of a third party.

 

SECTION 10 – GENERAL PROVISIONS

 

10.1 Governing Law: This Agreement shall be governed by the laws of New Mexico, without regard to conflict of law principles.

10.2 Modifications to the Terms: We reserve the right to update or modify these Terms at any time by posting the updated terms on our Website. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

10.3 Contact Information: If you have questions about these Terms:

For questions about these Terms or any other matters:

Oakenshield Resolutions LLC

1209 Mountain Road PL NE STE R
Albuquerque, NM, USA

Email: therealaldenvoss@gmail.com

© 2025 Oakenshield Resolutions LLC - All Rights Reserved